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      /  Exchange and return procedure

    Exchange and return procedure

    Exchange and return of a UNCONVENTIONALDOG product.

    Within 14 (fourteen) days from the date of delivery of the Order, the Customer has the right to:

    1. request the exchange of a Product with a unit of the same Product of a different colour or size; or

    2. cancel the Contract, with no penalty and without having to provide any reason (Return).

    For this purpose, in order to ensure compliance with the above-mentioned term, the date of delivery of the Products will be taken as the date indicated on the tracking system for deliveries made available by the courier on its own website.
    Where Customers decide to request the exchange of the Products or to exercise their right of Return as set out above, Customers must previously notify their intention to UNCONVENTIONALDOG by contacting Customer Service via the electronic form “Contact Us”  or by sending an e-mail to: info@unconventionaldog.it

    In the event that the Customer chooses to contact the Customer Service for Returns (replacement of product or cancellation of contract), the Customer should kindly refer to the unique identifying number for the Order, as set out in the Purchase Confirmation. After receiving the notification, UNCONVENTIONALDOG will communicate via email to the Customer the confirmation of receipt of the request for returns (replacement of product or cancellation of contract). However, the return could be denied in the event that UNCONVENTIONALDOG verifies the lack of conditions for replacement or cancellation, for example because more than 14 (fourteen) days have passed from the date of delivery of the Products to the Customer.
    The cost of the return shipment will be borne by the customer. Further delivery of the changed product will be borne by the company UNCONVENTIONALDOG.

    In particular:

    • the returned Products should be sent back with all labels, packaging and accessories (cases, hangers, etc.) that came with the Order;
    • the Products, labels, packaging and accessories should not show any sign of usage, or scratches, or have been changed in any way (worn, washed, ironed  etc.) and should be sent back in the same condition in which they were sent out by the Seller and in their original internal packaging“UNCONVENTIONALDOG”.

    However, the purchase Price and Delivery Costs will not be reimbursed in relation to:

    • products that have had their security tags removed or cut off; and/or
    • products that have been used, are incomplete (in particular where there are missing parts or accessories), ruined, damaged, in a state of deterioration or dirty,  will prejudice the reimbursement or replacement of the Product.
    • products returned without their internal packaging UNCONVENTIONALDOG.

    The Customer will be considered liable for any diminished value of the Products resulting from all manipulation other than that necessary to establish the nature, characteristics and functioning of the Products.
    Once the prerequisites for exchange of the Product or for Return have been verified, the Seller will communicate to the Customer its acceptance of the return and will proceed to the replacement of the Product according to stock availability or, in the case of Return, to the reimbursement of the purchase Price and of the Delivery Costs ultimately incurred by the Customer .
    The Seller commits to undertake the reimbursement procedure above within 14 (fourteen) days from the date of receipt of the returned Products. Reimbursement will be effected via the same Payment method used by the Customer for the Order.
    Just in case the Customer has returned the Products without complying with the prerequisites for Return, UNCONVENTIONALDOG will not be able to recognise any right of return. In such case, the Seller will return the Product to the Customer, having previously confirmed his or her availability in this regard, reserving the right to charge any subsequent delivery costs to the same.
    After many replacements and annulation of the contratct by a Customer, the Seller may reserve the right to decide whether or not to accept an Order from the same Customer.
    Customers should dispatch the Products for return from the same country where the Products were first delivered.