Materials and care
LALLABAI the dog bed. The name chosen comes from English and means lullaby.
Outside: the outer fabric is both technical and fashionable. It belongs to the family of warp-knitted fabrics. Its special feature is not to to get undone or stretch out even after some yarns have broken. Wear and stress resistance tests make fabric almost indestructible. It is soft, elastic, washable and gives the product an original and design look. OEKO-TEX STANDARD 100 certification guarantees absence of any substance harmful to health of our dog.
The membrane: the fabric is coupled to a special membrane that guarantees complete impermeability. Its aim is to protect the internal padding from any liquids and dog pee. The membrane being breathable allows the escaping of dog’s moisture and excess heat for correct thermoregulation.
The padding: it is contained in a 100% cotton bag of highest quality. In addition, the bag is made with internal crossbars which have the characteristic of distributing weight in a constant manner and maintaining uniform comfort over the entire surface of the cushion.
We have chosen a high-tech padding system consisting of fibres and hollow polyester balls of the highest quality. Elastic nature of the fibres gives material extraordinary elasticity and constant resilience even after thousands of pressures and mechanical stresses. Padding is OEKO-TEX STANDARD 100 certified and therefore free of harmful substances.
The whole sack can be machine washed and sterilized up to 40°. The softness and resilience characteristics of the special padding remain unchanged over time even after repeated washing.
The zip: the high quality, durable and self-lubricating zip, inserted into the outer fabricmakes it easy to remove fabric from the padding for washing it whenever desired or replace it with the colour variants in the catalogue.
Washing instructions
CUSHION
- Washable at 40° with gentle detergent
- Do not bleach
- Do not Tumble Dryer
- Do not iron
FABRIC
- Washable at 40° with gentle detergent
- Do not bleach
- Do not Tumble Dryer
- It does not require ironing but if you want to do it, it must been done at low temperatures by inserting a cloth between the fabric and the plate.
Gift box
Gift box of each product is personalized. It was designed and created to best enhance and protect the product.
If it is a gift, at the time of payment you can include, if you wish, a gift card with a personalized message and hide the price of the object.
We invite you to contact Customer Service: info@unconventionaldog.it
Shipping and return
SHIPPING COSTS
Italy: there are no shipping costs
Zone 1: 15,00€
Austria, Belgium, France, Germany, Spain, Greece, Luxembourg, Monaco, Holland, Denmark, Finland, Ireland, Portugal, Sweden, Bulgaria, Latvia, Lithuania, Poland, Czech Republic, Romania, Slovakia, Slovenia, Hungary, Liechtenstein.
Zone 2: 25,00€
Switzerland, United Kingdom, Bosnia, Moldova, Norway, Ukraine, Cyprus, Malta, Croatia.
For LALLABAI, the home design dog-bed la cuccia home design, for the measure 60x50x14 the shipping cost is 40,00€, for the measurements 80x60x18 e 100x80x25 the shipping cost is 105,00€.
Zona 3: 35,00€
United States, Russia, China, Japan, Egypt, United Arab Emirates, Hong Kong, India, Indonesia, Canada, Lebanon, New Zealand, Oman, United Kingdom, Singapore, South Africa,Taiwan, Turkey, Belarus, Kazakhstan, Serbia
For LALLABAI, the home design dog-bed la cuccia home design, for the measure 60x50x14 the shipping cost is 50,00€, for the measurements 80x60x18 e 100x80x25 the shipping cost is 135,00€.
DELIVERY TIME
from the date of receipt of the order by UNCONVENTIONALDOG:
3 days for Italy,
4-5 days for Europe,
5 days or more working days for non-European countries.
Times are indicative and not strictly binding for UNCONVENTIONALDOG. In any case, delivery will take place at the latest within thirty days as from the Contract’s conclusion.
In case of unavailability of one or more Products, occurring after the order confirmation, UNCONVENTIONALDOG will notify the Customer by mail and togheter will decide if carry out the shipment of the remaining Products ordered by the Customer. In such case, the Contract will remain valid only to the Products actually shipped. UNCONVENTIONALDOG will refund the amount of the missing product.
TRACKING OF THE SHIPMENT
The Order Confirmation sent to the customer at the time of shipment of the product (s) indicates the tracking number (tracking number) with which the Customer can monitor the shipping and delivery process of the Products on the website of the relevant courier.
RECEIPT OF THE PRODUCT
Customer has to do everything in their power to facilitate the delivery of the Order, making themselves available for receipt or delegating to a third party. The courier will make a first attempt at delivery of the Order at the address indicated by the Customer. When the outcome of the delivery is negative, the courier will inform the Customer of the attempt at delivery and will try to arrange a subsequent delivery of the Order with the Customer.
In the event that the courier is definitively unable to deliver the Order, Customer Service will contact the Customer in order to verify his or her interest in a new despatch.
We invite our customers to carefully check the package before signing for successful delivery. Packages are carefully packed with custom adhesive tape placed as a seal on the wrapper. If package appears tampered with or if the adhesive tape is not intact, Customer must refuse delivery.
In the event that the delivery has been accepted with an unauthorized signature, Customer is asked to immediately report the incident to the forwarder and contact UNCONVENTIONALDOG at info@unconventionaldog.it or filling the form on the Site.
All Customers who place an order establish a commercial relationship with UNCONVENTIONALDOG and therefore undertake to accept delivery of their packages. If the package is not delivered for reasons attributable to the Customer (wrong address, recipient always absent, incorrect telephone number, etc.), or if the Customer refuses delivery, we will require the Customer to pay for the second shipment. Selecting a different country of delivery, prices, general conditions and availability of the items may vary.
PRODUCTS PRICE
Prices are expressed in Euro (€) and include the value added tax (V.A.T.) in force.
The total Price resulting at the end of the Order is inclusive of shipping charges, but not of any customs duties and / or additional sales taxes necessary for importing the goods into foreign territory. Any additional charge for customs clearance transactions shall be borne exclusively by who bought the product.
Request for invoicing must be done at the same time as the Order. After receiving the confirmation of the purchase, the Customer must send an e-mail to the Customer Service (info@unconventionaldog.it) indicating:
Order number
Business name
Invoicing address
Tax Code and / or VAT Code
The document will be sent to the applicant in digital format by e-mail.
Billing requests will not be accepted in the days following the date of acceptance of the Order.
PAYMENT METHOD
The Payment must be done when placing the Order, choosing between credit card or PayPal.
For credit card payments, UNCONVENTIONALDOG uses the secure SSL system: the order confirmation will transfer credit card data to the cardholder via Secure Socket Layer (SSL) encrypted connection, to authorize and debit . A safe and risk-free procedure that protects Customer from any possible abuse; thanks to this system, UNCONVENTIONALDOG does not display in any way the credit card number of its Customers.
UNCONVENTIONALDOG preserves its right to request additional information to the Customer or to ask copies of documents demonstrating the ownership of the card used. If Customer does not provide such information, UNCONVENTIONALDOG reserves the right not to accept the Order.
UNCONVENTIONALDOG accepts all major credit cards and prepaid cards registered on the PayPal circuit. Customer financial data will not be shared with UNCONVENTIONALDOG but will be managed directly by PayPal. In case of cancellation of the Order (both by the customer and by UNCONVENTIONALDOG) the amount will be credited to the PayPal account of the Customer. UNCONVENTIONALDOG will not be liable for any delay or damage caused during the reimbursement process.
RETURNS AND REFUNDS
Customer can exercise the right of withdrawal within 14 days from the date of receipt of the purchased product (Article 52 Consumer Code), informing UNCONVENTIONALDOG of his decision by e-mail to info@unconventionaldog.
- Exchange of the product with another size according to availability in stock. The return shipping costs are charged to the customer. The shipping costs of the further shipment of the changed product are borne by UNCONVENTIONALDOG
- withdrawal and then refund the price paid for the product. The shipping costs for withdrawal are charged to the customer.
Refund will be suspended untill the date of receipt of the product.
The Customer must indicate the header and IBAN of the current account on which he wishes to receive the refund.
Please note that refunds may take up to 28 business days.
If an order has been shipped within the European Union, VAT will be fully refunded. Outside the European Union, customs taxes and VAT will not be refunded.
It is recommended to contact your customs offices.The shipping cost and customs fees are charged to the customer for each return.
Product must be returned using suitable and intact packaging with trackable shipping to: UNCONVENTIONALDOG Via Santa Sofia 67, 35121 Padua-Italy.
The product must be intact including the label, UNCONVENTIONALDOG box, not used, washed or ironed. In the absence of these conditions UNCONVENTIONALDOG will not make any exchange or recess. If the methods and terms for exercising the right of exchange or recess are not respected, as specified above, the Consumer will not be entitled to a refund of the sums already paid to the Seller; however, he may get back, at his expense, the Products in the state in which they were returned to the Seller. Otherwise, the Seller may keep the Products, in addition to the sums already paid for their purchase.
